Got A Question? We’ve got Answers

Friday, April 12th, 2019

By Laura Varnon, Marketing Coordinator

Have you ever found yourself searching through our website when a question pops into your head? Sometimes it can be hard to find exactly what you’re looking for. That’s why we’ve decided to make it easy!

Do you see that little comment box at the bottom right corner of your screen? Three real Spa and Sauna Company experts are waiting to answer your question. Just type it into the box and one of us will respond as soon as we can. Most times, you will get a response almost immediately!

We’ve been using our Web Chat feature for over two years now and we’ve answered well over 2,100 Web Chats! We’re looking forward to helping you with your question too.

We can answer your questions about a variety of subjects, from shopping questions, to spa ownership questions, to service questions.

Here are some of the most common questions we receive:

Question: Where are you located?

Answer: We have 5 locations in Nevada and California. The 3 Nevada locations are in Reno and Sparks, and serve that area and Northern California. The 2 California Stores are in Santa Cruz and San Jose, and serve the Bay area.

Question: How much does a hot tub cost?

Answer: Our hot tubs start at $2,999 and go into the high teens. We also have used hot tubs available from our Nevada locations, starting at just $1,999.

Question: How do I buy a spa, swim spa, pool table, sauna, barbecue?

Answer: Great! We are happy to help you find the right piece of leisure equipment for your individual needs.

Question: Do you provide hot tub service, hot tub cleaning services, replacement hot tub covers, or move hot tubs or pool tables?

Answer: We do! Please share your name and a phone number and we will have the appropriate team member get in touch.

While most of our web chats are from people who live in our area, we do get the occasional international web chat or a question from someone on the East Coast. We reply to their questions as well and direct them to their appropriate hot tub dealer.

We look forward to chatting with you sometime soon!

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Now is the Time to Consider Trading in Your Hot Tub

Thursday, April 4th, 2019

By Laura Varnon, Marketing Coordinator

Have you seen what’s new in hot tubs? Is your hot tub starting to become a little less appealing due to its age? Is your hot tub from the 1980s, 1990s, 2000s, or even the early 2010s?

While a quality hot tub can last decades, hot tub technology has come a long way in recent years. Some of our customers still have the same hot tub they bought in the 1980s, but others like to trade in for a newer model every 7 to 10 years. Regardless of which kind of hot tub owner you are, investing in a top-quality, high-end hot tub is the best way to ensure that your hot tub can go the distance.

Here are our top reasons to consider a trade in:

Money Back

Did you know if you trade in your hot tub to any of the 5 Spa and Sauna Company locations, you can get value toward your new purchase? To get started, fill out the form here and one of our Hot Tub Trade-In Experts will get back to you with estimates on how much we can put toward your new hot tub, with your trade-in.

Advances in Design

Newer hot tubs have beautiful exteriors made up of vinyl, acrylic or rotomolded plastic. They are easier to keep clean than some of the older hot tub exteriors. They have also been redesigned in recent years, to feature lighting on the cabinet. Most have nice, clean lines that match today’s stylistic preferences. Click Here to visit our hot tub finder.

Advances in Water Care

Select Hot Spring and Caldera Hot Tubs come Freshwater Salt Ready. The Freshwater Salt System is uses salt and water to generate chlorine naturally. This reduces water care chemicals required to keep your hot tub clean, reduces the amount of time it takes to maintain your hot tub, and reduces the number of times you need to change your hot tub water. It’s environmentally-friendly and good for your skin and easier to manage. We call that a Win Win!  Find out more about FreshWater Here.

Newer Warranties

All of our new hot tubs come with warranties from the manufacturer. Warranties cover individual components of the hot tub and range from anywhere from 1 to 7 years, depending on the series and model. A nice new hot tub, with the latest design and water care, and a warranty to cover it if something needs repair? Sign me up! Ready to get started, Click Here.

To shop hot tubs now, Click Here to visit our Hot Tub Finder. This handy web page allows you to explore options by brand or seating capacity.

The post Now is the Time to Consider Trading in Your Hot Tub appeared first on Hot Tubs, Swim Spas, Sauna Dealer Reno, Sparks, Santa Cruz, San Jose.

Now is the Time to Consider Trading in Your Hot Tub

Thursday, April 4th, 2019

By Laura Varnon, Marketing Coordinator

Have you seen what’s new in hot tubs? Is your hot tub starting to become a little less appealing due to its age? Is your hot tub from the 1980s, 1990s, 2000s, or even the early 2010s?

While a quality hot tub can last decades, hot tub technology has come a long way in recent years. Some of our customers still have the same hot tub they bought in the 1980s, but others like to trade in for a newer model every 7 to 10 years. Regardless of which kind of hot tub owner you are, investing in a top-quality, high-end hot tub is the best way to ensure that your hot tub can go the distance.

Here are our top reasons to consider a trade in:

Money Back

Did you know if you trade in your hot tub to any of the 5 Spa and Sauna Company locations, you can get value toward your new purchase? To get started, fill out the form here and one of our Hot Tub Trade-In Experts will get back to you with estimates on how much we can put toward your new hot tub, with your trade-in.

Advances in Design

Newer hot tubs have beautiful exteriors made up of vinyl, acrylic or rotomolded plastic. They are easier to keep clean than some of the older hot tub exteriors. They have also been redesigned in recent years, to feature lighting on the cabinet. Most have nice, clean lines that match today’s stylistic preferences. Click Here to visit our hot tub finder.

Advances in Water Care

Select Hot Spring and Caldera Hot Tubs come Freshwater Salt Ready. The Freshwater Salt System is uses salt and water to generate chlorine naturally. This reduces water care chemicals required to keep your hot tub clean, reduces the amount of time it takes to maintain your hot tub, and reduces the number of times you need to change your hot tub water. It’s environmentally-friendly and good for your skin and easier to manage. We call that a Win Win!  Find out more about FreshWater Here.

Newer Warranties

All of our new hot tubs come with warranties from the manufacturer. Warranties cover individual components of the hot tub and range from anywhere from 1 to 7 years, depending on the series and model. A nice new hot tub, with the latest design and water care, and a warranty to cover it if something needs repair? Sign me up! Ready to get started, Click Here.

To shop hot tubs now, Click Here to visit our Hot Tub Finder. This handy web page allows you to explore options by brand or seating capacity.

The post Now is the Time to Consider Trading in Your Hot Tub appeared first on Hot Tubs, Swim Spas, Sauna Dealer Reno, Sparks, Santa Cruz, San Jose.

It’s Always National Hot Tub Day Here

Thursday, March 28th, 2019

By Laura Varnon, Marketing Coordinator

Today is National Hot Tub Day, but to us, at The Spa and Sauna Co., it’s always National Hot Tub Day! We think today is a great time to use your hot tub – or purchase one if you don’t already have one in your backyard.

Here are our Top 5 Ways to celebrate National Hot Tub Day (or any day for that matter).

Free Gifts

Use Your Hot Tub Alone, with Family, With Friends or Host A Hot Tub Party

At The Spa and Sauna Company, we don’t think you need a special reason to use your hot tub, but if you are looking for one, we can’t think of a better one that this.

Hot tubs are great for relaxing, stress-relief, unplugged family time, hydrotherapy, pain relieve and more!

And if you are looking for some hot tub party recipes, music selections or stargazing tips, visit our blog about stargazing: https://spaandsauna.com/blog/stargazing-in-a-hot-tub/

Join our 30 Soaks in 30 Days Challenge

At The Spa and Sauna Company, we encourage people to use their hot tub every day. The benefits of daily use are tremendous. We have had customers tell us they no longer need to visit their chiropractor or massage therapist after using their hot tub on a regular basis.

If you participate in our 30 Soaks in 30 Days Challenge, you will gain health benefits and, if you return the form to us, FREE prizes. Check out all the details here: https://spaandsauna.com/wellness/

Buy a Hot Tub (if you don’t already have one)

At The Spa and Sauna Company, we know hot tubs, we love hot tubs, and we think everyone should and can have a hot tub. We’re here 7 days a week. Stop by any time! Also for a limited time, select new hot tubs from our Reno and Sparks locations come with a FREE 4 month concierge plan. Just ask your salesperson. Find your perfect hot tub here: https://spaandsauna.com/perfect-hot-tub/

Trade in Your Old Hot Tub for a New One

Do you have an older hot tub that isn’t as appealing anymore? There have been many advances in water care, appearance and features over the last several years. Consider trading in your old hot tub for a new one with all the bells and whistles. Click this link for a free trade-in value assessment of your current hot tub: https://spaandsauna.com/trade-ins/

Treat Yourself – Purchase a Concierge Plan for Cleaning your Hot Tub and Get Your Saturdays Back

Would you rather spend your Saturdays soaking in your hot tub instead of draining and cleaning your hot tub or balancing chemicals? We don’t blame you. We would be happy to take care of all of it for you. Call our service department in Reno at 775-852-3838 or in Santa Cruz/San Jose at 431-825-1118 to discuss our concierge plans today.

Bonus Tip

Our last tip is to enjoy your hot tub and the hot tub lifestyle. For a list of our favorite TV shows and movies featuring hot tubs, visit this link: https://spaandsauna.com/blog/top-five-hot-tub-scenes-tv-movies/.

Happy Hot Tub Day from all of us at The Spa and Sauna Company!

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The Spa and Sauna Company Wins Sundance Gold Club Award

Friday, March 8th, 2019

By Laura Varnon, Marketing Coordinator

The Spa and Sauna Company was recently awarded the Sundance Spas Gold Club Award for exceptional sales performance in 2018.

The Spa and Sauna Company, with 5 locations in Nevada and California, showcases Sundance Spas at their largest Reno location, 9748 S. Virginia St., Ste. C-D.

Sundance Spas Award

The award recognizes dealers whose Sundance Spas sales volume ranked in the top 10% of dealers nationwide.

“Your hard work and dedication to the Sundance Spas Brand has earned you special recognition within our Dealer Network and among your peers,” wrote Paul Garratt, Brett Sitton and William Yonke, 3 Directors of Sales for the Sundance Spas Brand on a letter that accompanied the award. “On behalf of everyone at Sundance Spas, congratulations on a great 2018.”

The Spa and Sauna Company also earned the award in 2017.

The Spa and Sauna Company began carrying Sundance Spas in the fall of 2013 in the Reno area. It is one of the high-end hot tub brands that The Spa and Sauna Company is proud to offer.

“We are honored to be recognized by Sundance Spas,” said Spa and Sauna Company Owner Scott Clark. “Our customers enjoy the unique features offered by the brand.”

For more information about the Sundance Spas we carry, visit https://spaandsauna.com/sundance-spas/.

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Why Portable Hot Tubs Are Better Than In-Ground Hot Tubs

Thursday, February 28th, 2019

By Laura Varnon, Marketing Coordinator

There are a variety of choices to make when it comes to getting a hot tub.

What we’re going to discuss today is why a portable hot tub is better than an in-ground or semi in-ground hot tub.

At The Spa and Sauna Company, we recommend keeping your portable hot tub portable, as it was intended. Let us explain why.

Reason 1: In-ground or semi in-ground hot tubs add a lot to construction costs

The hot tubs available from The Spa and Sauna Company are designed to be placed on a concrete pad. While you could sink them into the ground, that would require another contractor to dig a hole and possibly build a structure to surround your hot tub.

If your hot tub is placed in-ground or semi in-ground, you would require excavation, ground reinforcement, and a French drain or sump pump. That would add time and cost, and additional vendors. None of those things are necessary for hot tub enjoyment.

Plus, have you seen the cabinets on our hot tubs? They are designed to be aesthetically pleasing and functional. Why would you want to cover that up?

Reason 2: In-ground and semi in-ground hot tubs are harder to get in to

With a typical above-ground portable hot tub, you step up on a couple of steps and then into your hot tub, usually to a shelf that is about the same height as the highest step.

With a in-ground or semi in-ground hot tub, you step down into your hot tub from higher up, which means it’s a little awkward to get in your hot tub. It also increases the chances that you might slip.

It also harder to remove the cover on an in-ground or semi in-ground hot tub, because you can’t rely on the assistance of a mechanical cover lifter that pairs so nicely with a portable hot tub.

A hot tub that is harder to open and get into gets used less than one that is easy to access.

At The Spa and Sauna Company, we want to make sure you get as much use and enjoyment from your investment as possible.

Reason 3: Safety

When a hot tub is flush with the ground, you have to take extra precautions to make sure no children, pets, or inattentive adults, inadvertently step into your open hot tub.

That’s a lot less of a concern, when your hot tub is several feet above ground-level.

Reason 4: Energy Efficiency

The ground temperatures in Nevada are a lot colder than the temperature outside. That works to your disadvantage with an in-ground hot tub.

Although the temperature outside can swing by about 30 degrees from day to night, the ground temperature does not experience those variations. It just stays colder. That means the ground around an in-ground hot tub holds in the cold (not the heat) which works against your goal of keeping your hot tub hot.

You’ll end up paying more in electricity costs to keep an in-ground or semi in-ground hot tub heated.

Above-ground portable hot tubs work with the temperature and the sun exposure to reduce you energy costs.

Reason 5: In-ground or semi in-ground hot tubs are harder to access for electrical hook up

Installation is more complex. Your electrician will need access to run the wires to your hot tub. If the access area is underground it will be harder to get to. If you decide to build a structure around your hot tub, please make sure you can access the control panel and electrical hook up.

Reason 6: In-ground and semi in-ground hot tubs are harder to access for routine maintenance, routine cleaning, and service

There are times when you will need to open up your hot tub’s doors to the equipment compartment, either for routine maintenance or service. If that door is underground or even partly underground, that becomes much harder to do.

A well maintained hot tub is a hot tub that gets used more often.

Reason 7: Moving your hot tub

Should you move or decide to relocate your hot tub, The Spa and Sauna Company can help you. If you’ve submerged your hot tub, you now have a hole in your yard to fill and possible a structure to remove too.

We hope the reasons above have helped you decide if an in-ground, semi in-ground, or portable spa is right for you.

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Hot Tub, Swim Spa Dealer Reno, The Spa and Sauna Company, Wins Distinguished Awards

Sunday, February 24th, 2019

The Spa and Sauna Company, a hot tub, swim spa and sauna dealer with retail showrooms in the greater Reno and Lake Tahoe area was recognized for several accomplishments at the January Caldera Spas Dealer Conference held in Anaheim, CA.

“Winning an award at the annual dealer conference is a great feeling,” said Scott Clark, CEO of The Spa and Sauna Company. “Winning multiple awards, that’s just an honor that’s hard to describe.”

For 2018, the company received the Retail Excellence Award for Marketing and Promotions and the #1 Multi-Store Dealer. All winning dealers are carefully evaluated for business excellence, customer experience, sales performance and overall representation of the Caldera Spas brand.

“Award recipients compete with Caldera dealers from all over the United States. The Spa and Sauna Company had an outstanding year are truly role models for our entire dealer community,” said Mike Dunn, Executive Vice President for Watkins Manufacturing, maker of Caldera Spas. “They are committed to growing their businesses – and they have succeeded! But more importantly, they demonstrate exceptional care for their customers.”

“The Spa and Sauna Company carries only the most innovative and best-in-market products and has a great reputation for delivering great products and service. The company always focuses on what’s best for their clients with the goal to always exceed customer expectations in terms of value and service,” continued Clark.

The company has a friendly and knowledgeable sales team that ensures their customers are getting the hot tub, swim spa or sauna that’s just the right fit for each person, backyard and budget.

To thank local residents for making this award possible, The Spa and Sauna Company will be providing free hot tub, swim spa and sauna test soaks for the entire month. They do recommend, however, that people wanting to schedule their free 30-minute wet test call them ahead of time to reserve their spot.

To learn more about the benefits of owning a hot tub, just call 775-852-3838 or visit https://spaandsauna.com/.

Hot Spring Spas of Santa Cruz
707 River St.
Santa Cruz, CA 95060
☎ 831-425-7727
https://www.google.com/maps?cid=7323132295424075120
https://spaandsauna.com/locations-santa-cruz/

Hot Spring Spas of San Jose
1002 S De Anza Blvd.
San Jose, CA 95129
☎ 408-996-9693
https://www.google.com/maps?cid=7239402217658860966
https://spaandsauna.com/locations-san-jose/

The Spa and Sauna Co.
9748 So. Virginia St. Ste. C-D
Reno, NV 89511
☎ 775-852-3838
https://maps.google.com/?cid=2463027483589999860
https://spaandsauna.com/locations-south-virginia-st-reno/

The Spa and Sauna Shop
250 E Glendale Ave
Sparks, NV 89431
☎ 775-852-3838
https://maps.google.com/?cid=16064479716723701911
https://spaandsauna.com/locations-glendale-ave-sparks/

Reno Hot Spring Spas and Billiards
6815 Sierra Center Parkway #100
Reno, NV 89511
☎ 775-851-7727
https://maps.google.com/?cid=921080039542699057
https://spaandsauna.com/locations-sierra-center-parkway-reno/

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Clearance and Scratch and Dent Hot Tub Covers Now Available at Sparks Showroom

Thursday, February 14th, 2019

By Laura Varnon, Marketing Coordinator

The Spa and Sauna Company now has Clearance and Scratch and Dent Hot Tub Covers available at our Sparks Showroom, at 250 E. Glendale Ave., on the corner of McCarran Blvd. and Glendale Ave.

The Spa and Sauna Company gets Clearance and Scratch and Dent Covers from a variety of places and we are always getting more. If you are looking for a specific color or size, check back in with us every so often.

How We Get Clearance Hot Tub Covers

Some of the ways we get these covers are:

  • When we do “haul-aways” where we remove someone’s hot tub (often to replace it with a brand-new one) and they no longer need their cover.
  • When people decide to get a Cover Replacement, and if their old cover is in decent condition, we evaluate it for resale.
  • When new Covers get lightly damaged in our warehouses. They’re practically new, but might have a small blemish or tear.

Regardless of where we got the cover, all our Clearance and Scratch and Dent Covers go through a thorough Spa and Sauna Company evaluation by our Inventory Specialist. If a hot tub cover doesn’t meet our standards, it is thrown away.

Hot Tub Cover Grading System

We have developed a grading system for our Clearance and Scratch and Dent Covers that allows us to price them between $100 to $400. This can be a steep discount from a new factory replacement cover, which typically start at $499.99. Deluxe covers for larger hot tubs or those with additional features or customizations can be over $599.99, when purchased new.

Our grading system includes:

  • A level Clearance/Scratch and Dent Covers are priced around $400 and are like new.
  • B level Clearance/Scratch and Dent Covers are priced around $300 and might be slightly worn.
  • C level Clearance/Scratch and Dent Covers are priced around $200 and are typically moderately worn.
  • D level Clearance/Scratch and Dent Covers are priced around $100 and are typically very worn or have minor rips.

Clearance and Scratch and Dent Covers are sold as a “cash and carry” item. We want to make sure you have seen the item first and assessed it thoroughly to make sure you are satisfied with its condition. Should you need your Clearance or Scratch and Dent Cover delivered, we would be glad to do that, for an additional fee.

Is a Clearance Hot Tub Cover Right for You?

A Clearance or Scratch and Dent Hot Tub Cover might be right for you if:

  • A new cover is currently beyond your budget.
  • You’ve bought one of our used hot tubs.
  • You’re looking for a quality cover at a bargain price.

Visit us at 250 E. Glendale Ave. in Sparks today!

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All About Circ Pumps

Thursday, February 7th, 2019

By Laura Varnon, Marketing Coordinator

What is a Circ Pump or Circulation Pump? Do I need a Circ Pump? Why? What makes a Circ Pump essential for a quality hot tub?

In the blog below, we hope we can answer all of your questions about Circ Pumps.

What is a Circ Pump?

A Circ Pump is a low-flow pump that comes standard on most hot tubs carried by The Spa and Sauna Co. A Circ Pump keeps the water in a hot tub circulating at all times. This is done so the water inside the hot tub is being filtered, heated, and treated with sanitizer 24/7.

Do I need a Circ Pump? Why?

A Circ Pump is used to enhance your hot tub experience.

Since hot tub water is only changed about every 4 months, Circ Pumps are used to keep water fresher and cleaner for a long period of time.

The Circ Pump ensures that your water is moving and clean.

While you can still purchase a hot tub without a Circ Pump, our hot tub experts at The Spa and Sauna Company recommend that you purchase a hot tub with some sort of filtration system.

Hot Tubs without a Circ Pump often use a two-speed pump. The pump is on low-speed when circulating the water and on high-speed when running the jets.

Just like switching a light on and off often burns out an incandescent light bulb faster than leaving it on all day does, constantly changing the pump speed of a two-speed pump wears out the motor in the hot tub faster than using constant filtration provided by a Circ Pump.

If replacement and maintenance costs are a concern to you, you may be better off making a slightly larger up-front investment, in exchange for less repairs and replacement costs down the line, as well as a superior hot tub experience.

What makes a Circ Pump essential for a quality hot tub?

Would you like your water to be refreshed, filtered and heated, while you are in your hot tub? Without a Circ Pump, you need to alternate between those functions.

It comes down to what is more important to you. A hot tub with a Circ Pump has an easier time maintaining the temperature you’ve selected. That’s because while you are in the hot tub, the water circulates past the heater, and fresh, sanitized, heated waster comes out of the jets, while you use your tub.

With a two-pump system, you have to decide between heated water or moving jets.

Most people have a more enjoyable spa experience, when they can have both at the same time.

Here, at The Spa and Sauna Company, it is our goal to provide you with the most enjoyable hot tub experience, at a budget that suits your needs.

Circ Pump Hot Tub models we carry start at $6,999 and go up from there. They are typically available in the Caldera Paradise and Utopia Series; the Hot Spring Limelight, Highlife and Highlife NXT series; and the Sundance 780, 880 and 980 Series, depending on which showroom you visit.

For more information about the hot tub models we carry at our locations, click here: https://spaandsauna.com/hot-tub-finder/ .

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How Do I Find A Hot Tub Electrician?

Thursday, January 24th, 2019

By Laura Varnon, Marketing Coordinator

Here at The Spa and Sauna Company, we specialize in selling and maintaining hot tubs.

We will deliver your hot tub, but we do not hook up your hot tub to an electrical source.

As a courtesy, we will help you find an electrician, or a crane operator, or a concrete contractor, if you need one.

Electrician

After being in business for nearly 30 years, we have delivered our share of hot tubs.

Most customers only require an electrician. Some customers need a concrete pad poured still. The occasional hot tub delivery, and most swim spa deliveries, require a crane.

Regardless of what you need, we are here to help. We want your hot tub or swim spa delivery to be as relaxing as possible.

For that reason, we have compiled a referral list of electricians, concrete contractors, and crane operators that we have worked with previously. Those that we feel are the best are on our referral list.

Should you need help finding an electrician, crane operator, or concrete contractor for your hot tub or swim spa installation, we will gladly share our list of vendors with you.

All you need to do is call our Customer Engagement Representative, Delivery Supervisor, or your Salesperson, and ask for the list.

Here are a few helpful hints. Have your electrical box installed prior to the delivery. Your electrician doesn’t need to be present for the delivery. Ask them to come back after the hot tub or swim spa has been filled to do the final connection.

We hope this has helped make getting your new hot tub a bit easier.

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