About The Hot Tub Donation Program

This is the fourth time since 2018 that The Spa and Sauna Co., Sundance Spas, and Wish for Our Heroes have worked together to award a local veteran a free hot tub.

“We’re honored to be able to give back to our community in this way,” said Company owner Scott Clark.  “Helping veterans is a cause that is close to us personally at The Spa and Sauna Co., as we have team members who have either served or who have family members in the military. We thank Trent for his service and we wish him and his family many years of enjoyment in their new hot tub!”

Nationally, Sundance Spas, Wish for Our Heroes and spa dealers around the country have donated 77 hot tubs to veterans, since they began collaborating.

Wish for Our Heroes is “a national 501(c)(3), dedicated to providing resources to the “average” active-duty military member, in order to make their deployments a little easier, and to improve the quality of their family lives while home or during deployment,” according to their website.

Hot Tub Donation Day

Trent, now 36, was awarded a Sundance Hamilton 780 Spa. From their new hot tub, Trent and his family will be able to view Mt. Rose and an American Flag and Flag of the United Sates Marine Corps.

The Robbins Family have a newer home and are currently renovating their backyard. One day, Amanda googled Hot Tubs in Reno and found The Spa and Sauna Co. website and learned about the donation and nominated Trent.

Not long after, Trent received a call saying he had been selected as this year’s recipient.

“We were very excited when we got the news,” Trent said, explaining how he initially didn’t even pick up the phone call and how surprised he, his wife, and their three children, Logan, Karlee and Brylee, were when they found out about the donation.

That excitement carried over through the delivery day, as he and his wife and children watched the hot tub being delivered into their yard.

“We’re excited,” Trent said. “Still in shock, I think.”

About the Recipient

Trent and Amanda were high school sweethearts and when Trent signed up to enroll in the Marines, he joined the Delayed Entry Program, since he was still in high school. He left for boot camp one week after graduating from high school.

In her nomination, Amanda wrote: “Trent receives disability for his knees. He served two tours oversees as a machine gunner which caused him to have to carry his weapon, ammo, and gear on foot through villages and up and down mountains for days, weeks, and months during his time in Iraq and Afghanistan. Carrying such heavy equipment for so long wore down the cartilage in his knees, which has caused him chronic knee and back pain. A hot tub could help Trent to be able to relax his muscles, allowing him to have less pain and be able to do more with his kids.”

He was deployed in Afghanistan from 2005 – 2006 and in Iraq from 2006 – 2007. The couple married between his two deployments.

Back in the mid-2000s communication with members of the military was still quite difficult.

“I would go months without talking to him,” Amanda recalled.

The couple had their children after Trent completed his service.

Trent, who works at Western Nevada Supply, gives back to the local community by coaching the Spanish Springs youth wrestling program. His son is a member of the team.

Recently, The Spa and Sauna Co. checked in with two previous Wish for Our Heroes recipients, Daniel Rogers of Reno and Kevin Vogt of Sparks. Both said that having a hot tub has been life changing, providing muscle relaxation, stress relief and opportunities to connect with their children and relax after a long day.

“It’s a lot of extra time with the family which is what I was really looking forward to,” said Kevin, who received his donation in 2019 and is now retired from the military after 20 years of service.

We wish the Robbins family many years of happy hot tubbing in their new Sundance Spa!

About The Hot Tub Donation Program

This is the fourth time since 2018 that The Spa and Sauna Co., Sundance Spas, and Wish for Our Heroes have worked together to award a local veteran a free hot tub.

“We’re honored to be able to give back to our community in this way,” said Company owner Scott Clark.  “Helping veterans is a cause that is close to us personally at The Spa and Sauna Co., as we have team members who have either served or who have family members in the military. We thank Trent for his service and we wish him and his family many years of enjoyment in their new hot tub!”

Nationally, Sundance Spas, Wish for Our Heroes and spa dealers around the country have donated 77 hot tubs to veterans, since they began collaborating.

Wish for Our Heroes is “a national 501(c)(3), dedicated to providing resources to the “average” active-duty military member, in order to make their deployments a little easier, and to improve the quality of their family lives while home or during deployment,” according to their website.

Hot Tub Donation Day

Trent, now 36, was awarded a Sundance Hamilton 780 Spa. From their new hot tub, Trent and his family will be able to view Mt. Rose and an American Flag and Flag of the United Sates Marine Corps.

The Robbins Family have a newer home and are currently renovating their backyard. One day, Amanda googled Hot Tubs in Reno and found The Spa and Sauna Co. website and learned about the donation and nominated Trent.

Not long after, Trent received a call saying he had been selected as this year’s recipient.

“We were very excited when we got the news,” Trent said, explaining how he initially didn’t even pick up the phone call and how surprised he, his wife, and their three children, Logan, Karlee and Brylee, were when they found out about the donation.

That excitement carried over through the delivery day, as he and his wife and children watched the hot tub being delivered into their yard.

“We’re excited,” Trent said. “Still in shock, I think.”

About the Recipient

Trent and Amanda were high school sweethearts and when Trent signed up to enroll in the Marines, he joined the Delayed Entry Program, since he was still in high school. He left for boot camp one week after graduating from high school.

In her nomination, Amanda wrote: “Trent receives disability for his knees. He served two tours oversees as a machine gunner which caused him to have to carry his weapon, ammo, and gear on foot through villages and up and down mountains for days, weeks, and months during his time in Iraq and Afghanistan. Carrying such heavy equipment for so long wore down the cartilage in his knees, which has caused him chronic knee and back pain. A hot tub could help Trent to be able to relax his muscles, allowing him to have less pain and be able to do more with his kids.”

He was deployed in Afghanistan from 2005 – 2006 and in Iraq from 2006 – 2007. The couple married between his two deployments.

Back in the mid-2000s communication with members of the military was still quite difficult.

“I would go months without talking to him,” Amanda recalled.

The couple had their children after Trent completed his service.

Trent, who works at Western Nevada Supply, gives back to the local community by coaching the Spanish Springs youth wrestling program. His son is a member of the team.

Recently, The Spa and Sauna Co. checked in with two previous Wish for Our Heroes recipients, Daniel Rogers of Reno and Kevin Vogt of Sparks. Both said that having a hot tub has been life changing, providing muscle relaxation, stress relief and opportunities to connect with their children and relax after a long day.

“It’s a lot of extra time with the family which is what I was really looking forward to,” said Kevin, who received his donation in 2019 and is now retired from the military after 20 years of service.

We wish the Robbins family many years of happy hot tubbing in their new Sundance Spa!

Our Enhanced Mission, Vision and Values

Our Mission is:  

To Enhance your Space, enhance your home and enhance your life with our unique selection of Premier Home Leisure and Wellness Products, offering an exceptional ownership experience. 

Our Vision is:  

To embrace innovative ideas, processes and technology to enhance the customer experience of all those we serve. 

Our Values are:  

To operate with integrity, effectiveness and competency to ensure an enhanced customer experience. 

How Will The Spa and Sauna Co. Do This?

The COVID-19 pandemic has demonstrated the importance of having a space to be comfortable in. It has also given us as a company an opportunity to demonstrate we are a step above the rest when it comes to cultivating that space. We enhance the homes, style, and life of our customers by offering them the best service and selection of products to make their space one they look forward to spending time in. 

We will Enhance Your Space, by providing you with the premier Home Leisure and Wellness items for your home. We will sell, deliver and service the best luxury Hot Tubs, Swim Spas, Saunas, BBQs and more. 

We will Enhance Your Life, by providing you with the opportunity to enjoy your space, using The Spa and Sauna Co. products, either alone or with your family, friends and loved ones.  

We will Enhance Your Ownership Experience, by providing the best sales, customer service, service and learning opportunities available for the home leisure equipment products we sell, including Hot Tubs, Swim Spas, Saunas, BBQs, and more.  

A Bit of History

The Spa and Sauna Company has roots going back to 1990 when Company Owner Scott Clark opened his first store, South Bay Spa and Sauna in San Jose. CA. After marrying Shelley Ingram-Clark in 2000, the company moved to Reno. NV in 2002 as The Spa and Sauna Shop.  

But the hot tub story for the Ingram-Clark family goes back even further, to 1976, when Shelley’s father David Ingram, started building what has become one of the Leading Brands of Portable Spas manufactured today – Caldera Spas. 

Fast track to 2013 and a second Reno store opened, Reno Hot Spring Spas and Billiards. In 2015, a third Reno store was added – The Spa and Sauna Co. or The Spa and Billiards Shop. In 2017, that original store location became a warehouse and The Spa and Sauna Shop moved to Sparks. In 2019, 2 stores in San Jose and Santa Cruz were acquired, Hot Spring Spas of Santa Cruz and San Jose. Those stores had a history in the community that dates back to 1976, even using the name Pacific Water Works for a time, before becoming Hot Spring Spas of Santa Cruz and San Jose.  In 2020, a store that had been closed due to the COVID-19 pandemic was relocated and allowed us to double the size of our Reno flagship location at 9748 S. Virginia St. In Reno. In 2021, The Spa and Sauna Co. – Carson City opened.  

You can check out all the information about all of our stores here. And if you’re interested in the complete history of The Spa and Sauna Co. and all hot tubs, check out our blog here.  

Now with six stores in two states, and a variety of hot tub and swim spa brands to choose from, it became clear it was time to unify our branding and our message at all of our current, and all of our potential future, locations. Moving forward all of our locations will be The Spa and Sauna Co.  

Enhance Your Home, Enhance Your Experience, Enhance Your Wellness, Enhance Your Community

We’ve already created optimal ownership experiences, but we want to Enhance them even more.  

Here are some highlights from the favorite things we have done to build The Spa and Sauna Co. Brand thus far: 

Enhance Your Home – We sell only the best in Hot Tubs, Swim Spas, Saunas, BBQs and Pool Table/Gameroom Equipment. We have hundreds of happy customers.

Enhance Your Experience – We’ve won dozens of awards over the years for our Sales Volume, Customer Service, Customer Satisfaction, Marketing, Wellness and more! Check out all the details here.  To do this, over time we have cultivated the best team of sales, service, marketing and administrative professionals you could ask for and we encourage them to enhance their learning to give you the best ownership experience day after day, year after year. As we grow, you grow with us!  

We have an Online Store for all of your after-purchase Hot Tub, Swim Spa, Sauna and BBQ care purchases. We believe your shopping experience after your primary purchase should be just as good as what happens in the showroom. Shop here.    

We’ve created blog resources and learning center resources, and a YouTube channel to provide all the searchable written and video resources you may ever want. Check out our YouTube channel here. 

We also have ownership resources and more!  

Enhance Your Wellness and Your Life – We’ve enhanced the wellness of our customers, by encouraging our customers to use their hot tubs every day. We even have a form they can fill out online to win prizes if they complete our 30 Soaks in 30 Days Challenge. Our customers use their hot tubs daily and tell us it makes their lives better! They have told us using a hot tub every day has meant they have time to:  

• Reconnect with their families 
• Reduce stress
• Rediscover hobbies that became painful over time 
• Rehabilitate achy muscles 
• Sleep better 
• Reduce visits to chiropractors and massage therapists

Learn more about our Wellness Challenge, or complete it online, here.    

Enhance Your Community – We’ve given back to our community, whether it’s by participating, or lending a truck, to local parades, sponsoring duck races to support the Humane Society or even serving as a drop off location for Toys for Tots, or supporting local athletes.  

We also support local veterans, and since 2018 have donated 3 hot tubs to deserving local veterans in Reno and Sparks, in conjunction with a spa manufacturer and the charity Wish for Our Heroes. We are currently searching for our next recipients. Read more and even nominate a deserving veteran, or yourself, here. Our first recipient once told us this program seemed too good to be true, but it isn’t. We love giving back to our community and supporting our local community.  

We recently checked in with our first 2 Hot Tub for Heroes recipients, Daniel Rogers of Reno and Kevin Vogt of Sparks. They were awarded hot tubs in 2018 and 2019.  

Both said they are still enjoying their hot tubs after all these years, and enjoy working with a company that gives back to its community.  

Speaking of the donation process, Kevin said “The process from start to finish was super easy. I mean, you guys set everything up. You came, you did all of it. Any questions I had, there’s always been someone there to answer it for me. New hot tub owner, myself, there’s a lot I didn’t know and every time I ran into something I couldn’t really troubleshoot myself, I’d call you guys and I’d get an answer immediately.”  

The Spa and Sauna Company looks forward to making many more donations to local veterans.  

Through these efforts, we’ve built long-term lasting relationships with people in our local communities, and we appreciate every single one of them.  

Moving Forward 

The Spa and Sauna Co. is more than the brands we sell, and even the products we sell. The Spa and Sauna Company is part of your lives – your enhanced lives, if you will. We can’t wait to help you Enhance Your Space, Enhance Your Home and Enhance Your Life. We’ve been proud to be a part of your lives since 1990 and are looking forward to a great future together!  

Our newest Spa and Sauna Company showroom located in Carson City is now open!

The Grand Opening for this premier location is October 30th to coincide with Nevada Day Weekend. Check out our Carson City Showroom page for more information and updates. You can also view our Specials page here for the latest details on all of our sales.

By Laura Varnon, Marketing Coordinator

Even in a year as unusual as 2020 was, Hot Spring Spas of Santa Cruz has won the Santa Cruz Sentinel’s Readers Choice Award for Best Pool & Spa Dealer for 2020.

This is the 8^th year in a row that the award has been given to Hot Spring Spas of Santa Cruz.

This year’s award is special because Hot Spring Spas saw a huge spike in demand for hot tubs and swim spas due to people spending more time at home in 2020 than ever before.

“We are thrilled to have been awarded this win again, especially during the year 2020,” said Spa and Sauna Company Owner Scott Clark. “We would like to thank our team, our customers, the community, and the Santa Cruz Sentinel for this award.”

Hot Spring Spas of Santa Cruz carries and services Hot Spring Spas and Endless Pools swim spas, and Freeflow Spas.

The Santa Cruz Sentinel runs a yearly Readers Choice online poll. In the poll, Sentinel readers weigh in on the best of everything throughout Santa Cruz County.

One of the reasons Hot Spring Spas earned the award is because of the dedication of their many long-time team members, who are committed to providing extraordinary customer service year after year.

Hot Spring Spas of Santa Cruz has received dozens of awards from manufacturers and local newspapers over the years, along with the other stores within The Spa and Sauna Company family of stores. To read more about The Spa and Sauna Company and see all of our awards, click here.

More than ever, we know that the hot tubs we provide to the community are truly making a difference in people’s lives by providing stress relief, relaxation, wellness benefits and family time.

“We truly enjoy serving the Santa Cruz community,” Clark said. “We look forward to many more years of excellent service and offering the community only the best in Hot Tubs and Swim Spas.”

To contact us in Santa Cruz, click here.

By Laura Varnon, Marketing Coordinator

The Spa and Sauna Company earned two awards in 2020 from Sundance Spas at their virtual dealer conference this year.

Despite the challenges that the year 2020 presented, The Spa and Sauna Company was awarded The Sundance Gold Club Award for Exceptional Sales Performance and the Exceptional Customer Service Award.

The Gold Club award recognizes dealers whose Sundance Spas sales volume ranked in the top 10% of dealers nationwide.

In a letter from 2 directors of sales at Sundance Spas, Bett Sitton and Paul Garratt wrote: “Your hard work and dedication to the Sundance Spas Brand has earned you special recognition…Congratulations on your success in 2020.”

In a year when The Spa and Sauna Company embraced selling hot tubs over FaceTime and other virtual apps, not having as many hot tubs to display, working with customers while socially distanced and wearing masks, and an increasing in demand for hot tubs, this award truly means a lot.

The Spa and Sauna Company has also earned both of these awards previously, too.

“We’d like to thank Sundance Spas for these awards and their support this year, and we look forward to what 2021 will bring,” said Company Owner Scott Clark. “We’d also like to extend a big thank you to our entire team, especially our sales and customer service teams.”

To read more about The Spa and Sauna Company and see our full list of awards over the years, click here.

The Spa and Sauna Company began carrying Sundance Spas in late 2013 at its Reno area stores. It is one of several high-end hot tub brands that the Spa and Sauna Company is proud to offer.

Other hot tub manufacturers decided not to present awards in 2020, due to the unusual circumstances the year presented.

By Laura Varnon, Marketing Coordinator

It’s official – Hot Spring Spas of Santa Cruz has won the Santa Cruz Sentinel’s Readers Choice Award for Best Pool & Spa Dealer for 2019.

This is the 7^th year in a row that the award has been given to Hot Spring Spas of Santa Cruz.

This year’s award is special because Hot Spring Spas of Santa Cruz, along with Hot Spring Spas of San Jose, were acquired by The Spa and Sauna Company in early 2019.

“We are thrilled to have been awarded this win again. To have retained this long-time award is an honor.” said Spa and Sauna Company Owner Scott Clark. “We take pride in carrying the highest quality hot tub brands and serving the Santa Cruz and San Jose communities. We would like to thank our team, our customers, the community, and the Santa Cruz Sentinel for this award.”

While Hot Spring Spas has always carried Hot Spring Spas and Endless Pools swim spas, this year brought the addition of the value-line of plug-and-play hot tubs, Freeflow Spas.

Many improvements to the showrooms have been made over the past year, including a full renovation to the décor in Santa Cruz, and a relocation of the showroom in San Jose.

The Santa Cruz Sentinel runs a yearly Readers Choice online poll. In the poll, Sentinel readers weigh in on the best of everything throughout Santa Cruz County.

One of the reasons Hot Spring Spas earned the award is because of the dedication of their many long-time team members, who are committed to providing extraordinary customer service year after year.

Hot Spring Spas of Santa Cruz and San Jose have received dozens of awards from manufacturers over the years.

This award is special because it is from the community we serve. We know that the hot tubs we provide to the community are truly making a difference in people’s lives by providing relaxation, wellness benefits and family time.

“We truly enjoy serving the Santa Cruz and San Jose communities,” Clark said. “We look forward to continuing the legacy of excellent service, and will continue to sell the best in Hot Tubs and Swim Spas.”

By Laura Varnon, Marketing Coordinator

Al Jackson, a long-time team member of The Spa and Sauna Company, had a stroke in February. Al had worked for The Spa and Sauna Company for over 14 years.

After his stroke, Al spent some time at Renown Hospital in Reno before being released to vocational rehabilitation, where he is relearning day-to-day tasks. Bills have been piling up and without being able to work, he is in danger of losing his home.

The Spa and Sauna Company has created a GoFundMe page, which can be accessed Here to assist with his recovery.

Al’s History with The Spa and Sauna Company

Al was a community favorite with hot tub owners in the Northern Nevada community. He worked as a concierge technician and delivery crew member in the community and was often specially requested by Northern Nevada hot tubbers. Over the years, he has held many positions within the delivery and service department. Most recently, he also worked as a lead delivery trainer, teaching new crew members how to care for hot tubs and handle them appropriately.

How We Feel About Al

“Al is like family to us,” said Shelley Clark, co-owner of The Spa and Sauna Company. “He is so caring and loyal. We hope he can rehabilitate quickly. He is loved by so many.”

Danielle Gaba, service scheduler at The Spa and Sauna Company, worked closely with Al on a daily basis, arranging schedules for Al and other concierge technicians. She said she often would rearrange the concierge schedule because hot tub owners always wanted Al to service their hot tub.

“Overall, he’s just a good person,” said Danielle Gaba, Spa and Sauna Service Scheduler. “He always thought of others.”

Al was always a positive influence in the showroom too. He made up nicknames for his co-workers, left them the occasional gift, and always had a smile on his face. His friendly demeanor put everyone at ease, co-workers and customers alike.

“Al was somebody who every day brought up morale,” Danielle said. “All the (other) techs looked up to him. He was a good trainer.”

Kevin Thompson, sales manager at The Spa and Sauna Company, worked with Al for over a decade.

“There’s nobody quite like Al,” Kevin said. “Everybody loves Al.”

Kevin explained that Al was very well respected by members of the community, customers and his co-workers, most likely because of his ability to connect with people and make them feel comfortable. He was an authority on what hot tub owners needed to keep their hot tub in the best possible shape, and he genuinely had their best interests at heart.

“I always say he’s like the best salesperson we’ve ever had. Al has a high-level of respect for the company and the company’s best interest, which translates to the customer having the best experience every time.”

Trish Ferris, general manager at The Spa and Sauna Company, had a special bond with Al. They developed a friendship over the years and as a display of their friendship, Al would even leave her favorite chocolates on her desk as a treat.

“I love him to pieces,” she said, smiling at the memory.

Everyone at The Spa and Sauna Company misses seeing Al every day, and his absence is felt by the community too.

How Nevada Hot Tubbers Feel About Al

Here are some of the reviews Spa and Sauna customers have made on our Yelp and Google My Business pages about Al over the years.

“Wife and I just received our spa from Reno Spa and Sauna company.  The delivery team was excellent.  There was no hesitation when they saw the old tub that needed removal (It has a gazebo built around it). Al, Anthony, Tony and Oscar all were professionals.”

“Purchased the 3x maintenance package with one being a total purge and so glad I did.  The staff is wonderful with scheduling. Had Al come out twice, very friendly,  knowledgeable and courteous. Al remembered my draining preferences and does a great job.” 

“Installers Casey, Anthony, Al and Chris were very professional and did a great job. Thank you!!”

“Great team who handled delivery and answered all my questions — Casey, Anthony, Al and Austin.”

“The crew all introduced themselves when they arrived. They were polite, professional, had integrity in their work ethics. They not only showed respect towards us, but towards each other as they worked. This crew works well together. They represent The Spa and Sauna Company in the utmost professional mannerisms and are an asset to your company. Anthony, Casey, Al, Chris we cannot thank you enough.”

How You Can Help Al

Let’s all pitch in and help Al through this difficult time. To donate to Al’s recovery through the GoFundMe account The Spa and Sauna Company created for him, Click Here.