About The Hot Tub Donation Program

This is the fourth time since 2018 that The Spa and Sauna Co., Sundance Spas, and Wish for Our Heroes have worked together to award a local veteran a free hot tub.

“We’re honored to be able to give back to our community in this way,” said Company owner Scott Clark.  “Helping veterans is a cause that is close to us personally at The Spa and Sauna Co., as we have team members who have either served or who have family members in the military. We thank Trent for his service and we wish him and his family many years of enjoyment in their new hot tub!”

Nationally, Sundance Spas, Wish for Our Heroes and spa dealers around the country have donated 77 hot tubs to veterans, since they began collaborating.

Wish for Our Heroes is “a national 501(c)(3), dedicated to providing resources to the “average” active-duty military member, in order to make their deployments a little easier, and to improve the quality of their family lives while home or during deployment,” according to their website.

Hot Tub Donation Day

Trent, now 36, was awarded a Sundance Hamilton 780 Spa. From their new hot tub, Trent and his family will be able to view Mt. Rose and an American Flag and Flag of the United Sates Marine Corps.

The Robbins Family have a newer home and are currently renovating their backyard. One day, Amanda googled Hot Tubs in Reno and found The Spa and Sauna Co. website and learned about the donation and nominated Trent.

Not long after, Trent received a call saying he had been selected as this year’s recipient.

“We were very excited when we got the news,” Trent said, explaining how he initially didn’t even pick up the phone call and how surprised he, his wife, and their three children, Logan, Karlee and Brylee, were when they found out about the donation.

That excitement carried over through the delivery day, as he and his wife and children watched the hot tub being delivered into their yard.

“We’re excited,” Trent said. “Still in shock, I think.”

About the Recipient

Trent and Amanda were high school sweethearts and when Trent signed up to enroll in the Marines, he joined the Delayed Entry Program, since he was still in high school. He left for boot camp one week after graduating from high school.

In her nomination, Amanda wrote: “Trent receives disability for his knees. He served two tours oversees as a machine gunner which caused him to have to carry his weapon, ammo, and gear on foot through villages and up and down mountains for days, weeks, and months during his time in Iraq and Afghanistan. Carrying such heavy equipment for so long wore down the cartilage in his knees, which has caused him chronic knee and back pain. A hot tub could help Trent to be able to relax his muscles, allowing him to have less pain and be able to do more with his kids.”

He was deployed in Afghanistan from 2005 – 2006 and in Iraq from 2006 – 2007. The couple married between his two deployments.

Back in the mid-2000s communication with members of the military was still quite difficult.

“I would go months without talking to him,” Amanda recalled.

The couple had their children after Trent completed his service.

Trent, who works at Western Nevada Supply, gives back to the local community by coaching the Spanish Springs youth wrestling program. His son is a member of the team.

Recently, The Spa and Sauna Co. checked in with two previous Wish for Our Heroes recipients, Daniel Rogers of Reno and Kevin Vogt of Sparks. Both said that having a hot tub has been life changing, providing muscle relaxation, stress relief and opportunities to connect with their children and relax after a long day.

“It’s a lot of extra time with the family which is what I was really looking forward to,” said Kevin, who received his donation in 2019 and is now retired from the military after 20 years of service.

We wish the Robbins family many years of happy hot tubbing in their new Sundance Spa!

The Spa and Sauna Co., a hot tub store with locations in Nevada and California, is proud to announce that they are among this year’s recipients of the Hot Spring Spas Dealer Awards.

“I would like to thank Hot Spring Spas, and our entire team, for this Retail Excellence Award,” Company owner Scott Clark said. “It’s truly an honor to receive this special recognition.”

This 2021 Retail Excellence Award is called the Alice Cunningham Marketing & Promotions Award, and is named after a trailblazer in the Hot Tub Industry.

“We’re thrilled to recognize The Spa and Sauna Company for their stellar marketing efforts in 2021! In a year when home improvement projects were at a peak, these innovative marketers put new processes in place to capitalize on the increased demand for Hot Spring® spas,” wrote Steve Stigers, Executive VP of Watkins Wellness, in an announcement from Hot Spring Spas.  “To navigate the challenges presented by the pandemic, they made smart use of technology combined with creative promotions and proactive customer service to generate outstanding results.”

The Spa and Sauna Co. embraced the challenges presented over the last year and enhanced technological options to create a more seamless experience for its customers, and has even added another hot tub store location during that time.

To find the hot tub store near you, click here.

To read more about The Spa and Sauna Co. and view the awards The Spa and Sauna Co. has earned over the years, click here.

“A Big Thank You to The Spa and Sauna Company for Making Every Day Better! When the need to social distance kept customers spending more time at home than ever … The Spa and Sauna Company focused on innovation and execution – creating winning strategies to provide wellness, comfort, and connection to their customers.” Stigers wrote. “By embracing technology, they were able to overcome obstacles and deliver on the Hot Spring promise of Every Day Made Better®.”

To view the selection of Hot Spring Spas available at The Spa and Sauna Company, click here.

Our Enhanced Mission, Vision and Values

Our Mission is:  

To Enhance your Space, enhance your home and enhance your life with our unique selection of Premier Home Leisure and Wellness Products, offering an exceptional ownership experience. 

Our Vision is:  

To embrace innovative ideas, processes and technology to enhance the customer experience of all those we serve. 

Our Values are:  

To operate with integrity, effectiveness and competency to ensure an enhanced customer experience. 

How Will The Spa and Sauna Co. Do This?

The COVID-19 pandemic has demonstrated the importance of having a space to be comfortable in. It has also given us as a company an opportunity to demonstrate we are a step above the rest when it comes to cultivating that space. We enhance the homes, style, and life of our customers by offering them the best service and selection of products to make their space one they look forward to spending time in. 

We will Enhance Your Space, by providing you with the premier Home Leisure and Wellness items for your home. We will sell, deliver and service the best luxury Hot Tubs, Swim Spas, Saunas, BBQs and more. 

We will Enhance Your Life, by providing you with the opportunity to enjoy your space, using The Spa and Sauna Co. products, either alone or with your family, friends and loved ones.  

We will Enhance Your Ownership Experience, by providing the best sales, customer service, service and learning opportunities available for the home leisure equipment products we sell, including Hot Tubs, Swim Spas, Saunas, BBQs, and more.  

A Bit of History

The Spa and Sauna Company has roots going back to 1990 when Company Owner Scott Clark opened his first store, South Bay Spa and Sauna in San Jose. CA. After marrying Shelley Ingram-Clark in 2000, the company moved to Reno. NV in 2002 as The Spa and Sauna Shop.  

But the hot tub story for the Ingram-Clark family goes back even further, to 1976, when Shelley’s father David Ingram, started building what has become one of the Leading Brands of Portable Spas manufactured today – Caldera Spas. 

Fast track to 2013 and a second Reno store opened, Reno Hot Spring Spas and Billiards. In 2015, a third Reno store was added – The Spa and Sauna Co. or The Spa and Billiards Shop. In 2017, that original store location became a warehouse and The Spa and Sauna Shop moved to Sparks. In 2019, 2 stores in San Jose and Santa Cruz were acquired, Hot Spring Spas of Santa Cruz and San Jose. Those stores had a history in the community that dates back to 1976, even using the name Pacific Water Works for a time, before becoming Hot Spring Spas of Santa Cruz and San Jose.  In 2020, a store that had been closed due to the COVID-19 pandemic was relocated and allowed us to double the size of our Reno flagship location at 9748 S. Virginia St. In Reno. In 2021, The Spa and Sauna Co. – Carson City opened.  

You can check out all the information about all of our stores here. And if you’re interested in the complete history of The Spa and Sauna Co. and all hot tubs, check out our blog here.  

Now with six stores in two states, and a variety of hot tub and swim spa brands to choose from, it became clear it was time to unify our branding and our message at all of our current, and all of our potential future, locations. Moving forward all of our locations will be The Spa and Sauna Co.  

Enhance Your Home, Enhance Your Experience, Enhance Your Wellness, Enhance Your Community

We’ve already created optimal ownership experiences, but we want to Enhance them even more.  

Here are some highlights from the favorite things we have done to build The Spa and Sauna Co. Brand thus far: 

Enhance Your Home – We sell only the best in Hot Tubs, Swim Spas, Saunas, BBQs and Pool Table/Gameroom Equipment. We have hundreds of happy customers.

Enhance Your Experience – We’ve won dozens of awards over the years for our Sales Volume, Customer Service, Customer Satisfaction, Marketing, Wellness and more! Check out all the details here.  To do this, over time we have cultivated the best team of sales, service, marketing and administrative professionals you could ask for and we encourage them to enhance their learning to give you the best ownership experience day after day, year after year. As we grow, you grow with us!  

We have an Online Store for all of your after-purchase Hot Tub, Swim Spa, Sauna and BBQ care purchases. We believe your shopping experience after your primary purchase should be just as good as what happens in the showroom. Shop here.    

We’ve created blog resources and learning center resources, and a YouTube channel to provide all the searchable written and video resources you may ever want. Check out our YouTube channel here. 

We also have ownership resources and more!  

Enhance Your Wellness and Your Life – We’ve enhanced the wellness of our customers, by encouraging our customers to use their hot tubs every day. We even have a form they can fill out online to win prizes if they complete our 30 Soaks in 30 Days Challenge. Our customers use their hot tubs daily and tell us it makes their lives better! They have told us using a hot tub every day has meant they have time to:  

• Reconnect with their families 
• Reduce stress
• Rediscover hobbies that became painful over time 
• Rehabilitate achy muscles 
• Sleep better 
• Reduce visits to chiropractors and massage therapists

Learn more about our Wellness Challenge, or complete it online, here.    

Enhance Your Community – We’ve given back to our community, whether it’s by participating, or lending a truck, to local parades, sponsoring duck races to support the Humane Society or even serving as a drop off location for Toys for Tots, or supporting local athletes.  

We also support local veterans, and since 2018 have donated 3 hot tubs to deserving local veterans in Reno and Sparks, in conjunction with a spa manufacturer and the charity Wish for Our Heroes. We are currently searching for our next recipients. Read more and even nominate a deserving veteran, or yourself, here. Our first recipient once told us this program seemed too good to be true, but it isn’t. We love giving back to our community and supporting our local community.  

We recently checked in with our first 2 Hot Tub for Heroes recipients, Daniel Rogers of Reno and Kevin Vogt of Sparks. They were awarded hot tubs in 2018 and 2019.  

Both said they are still enjoying their hot tubs after all these years, and enjoy working with a company that gives back to its community.  

Speaking of the donation process, Kevin said “The process from start to finish was super easy. I mean, you guys set everything up. You came, you did all of it. Any questions I had, there’s always been someone there to answer it for me. New hot tub owner, myself, there’s a lot I didn’t know and every time I ran into something I couldn’t really troubleshoot myself, I’d call you guys and I’d get an answer immediately.”  

The Spa and Sauna Company looks forward to making many more donations to local veterans.  

Through these efforts, we’ve built long-term lasting relationships with people in our local communities, and we appreciate every single one of them.  

Moving Forward 

The Spa and Sauna Co. is more than the brands we sell, and even the products we sell. The Spa and Sauna Company is part of your lives – your enhanced lives, if you will. We can’t wait to help you Enhance Your Space, Enhance Your Home and Enhance Your Life. We’ve been proud to be a part of your lives since 1990 and are looking forward to a great future together!  

Periodically, local governments in areas where we sell hot tubs, place water restrictions on residents.

While we understand that people are concerned about potential financial implications of water use penalties – and to want to use water responsibly – we want to assure you that using, filling or refilling, or draining and cleaning your hot tub water isn’t anything to be concerned about during this time. It is also still safe to purchase a new hot tub or swim spa that would need to be filled with water.

Right now, San Jose Water District has implemented their “Stage 3” water restrictions due to drought conditions. They are implementing water rationing and a list of potable water use restrictions. Thankfully, filling new hot tubs and swim spas is not on the list at this time.

The benefit of caring for and using your hot tub properly far outweighs any financial penalties that water districts might impose. Also, all of the hot tubs and swim spas we sell are highly energy efficient and most can function with the same water for a minimum of four months and up to a full year, with proper care. Hot Spring Spas and their FreshWater Salt System, specifically, have been designed with water conservation in mind. Read more about how Hot Spring Spas and their water-saving products here.

Not to mention, that the maximum penalty for filling a large hot tub would be about $5 in San Jose, if you happen to exceeded your water ration.

Feedback We Ae Hearing about Water Concerns

One of our sales team members told us we do have customers who incorrectly believe it is illegal to fill a new pool or hot tub due to the restrictions that were implemented in the last drought. We want to assure you that isn’t the case. However, restrictions do change from time to time, and always vary from region to region, so be sure to check with your local water district.

You can read the latest restrictions in San Jose here.

It’s true – the rations may affect some of our customers. However, the penalties aren’t near as bad as most people think. Recently, we have customers deciding not to drain and refill 2 year old spa water because of water penalties. They feared that it might be very, very expensive. And while you can go a long time without changing your hot tub water, two years is too long. Read more about how often you should change your hot tub water here.

However, even if these customers exceeded their water ration, the penalty would be modest, from $5 for the largest hot tub we sell to $30 for the largest swim spa we sell.

In San Jose, they are charging a “penalty rate” per “unit” of water that is used in excess of your allotted ration. The ration is based on previous water use (around 14 units per month for an average household). A unit of water is 748 gallons and the penalty rate is $7.13. Regular rates in San Jose vary, but are less than that amount, depending on how much water you use in your household.

This means in a WORST CASE scenario, if filling your spa even puts you over your limit, it would cost less than $5 to fill a Hot Spring Grandee. With a capacity of 450 gallons of water, a Grandee is one of the largest hot tubs we sell.

The penalties have caused so much concern, that we had a customer recently ask if it would be cheaper to truck water in to fill her new swim spa. We can guarantee you it would not be. This customer was concerned about an Endless Pool R200, a compact swim spa, that’s 12 feet long and contains 1,335 gallons of water. What we want people to understand, is that filling both sides of an Endless Pool E2000, which is 20 feet long, under the penalty rate would cost about $30. The E2000 is the largest swim spa we sell. It uses up to 2,395 gallons of water depending on features selected.

Customers who already have a hot tub and need service that requires draining their hot tub can also rest assured that, even if there was an overage, it would be a very small charge.

Overall, the amount of water used to fill a spa or even a swim spa, is a tiny percentage of overall household water consumption.

In Summary

While it is wonderful to be aware of how much water you are using, hot tubs and swim spas are not big culprits of wasting water, due to the length of time they can reuse the same water as a result of thoughtful construction and water care systems.

Also, we have found that historically, people have used less water during drought conditions, even with a hot tub in their yard. So, take a shorter shower, and a longer hot tub soak! Bonus: You’ll be more relaxed, and hopefully, a bit less concerned about your water bill, too.

Periodically, local governments in areas where we sell hot tubs, place water restrictions on residents.

While we understand that people are concerned about potential financial implications of water use penalties – and to want to use water responsibly – we want to assure you that using, filling or refilling, or draining and cleaning your hot tub water isn’t anything to be concerned about during this time. It is also still safe to purchase a new hot tub or swim spa that would need to be filled with water.

Right now, San Jose Water District has implemented their “Stage 3” water restrictions due to drought conditions. They are implementing water rationing and a list of potable water use restrictions. Thankfully, filling new hot tubs and swim spas is not on the list at this time.

The benefit of caring for and using your hot tub properly far outweighs any financial penalties that water districts might impose. Also, all of the hot tubs and swim spas we sell are highly energy efficient and most can function with the same water for a minimum of four months and up to a full year, with proper care. Hot Spring Spas and their FreshWater Salt System, specifically, have been designed with water conservation in mind. Read more about how Hot Spring Spas and their water-saving products here.

Not to mention, that the maximum penalty for filling a large hot tub would be about $5 in San Jose, if you happen to exceeded your water ration.

Feedback We Ae Hearing about Water Concerns

One of our sales team members told us we do have customers who incorrectly believe it is illegal to fill a new pool or hot tub due to the restrictions that were implemented in the last drought. We want to assure you that isn’t the case. However, restrictions do change from time to time, and always vary from region to region, so be sure to check with your local water district.

You can read the latest restrictions in San Jose here.

It’s true – the rations may affect some of our customers. However, the penalties aren’t near as bad as most people think. Recently, we have customers deciding not to drain and refill 2 year old spa water because of water penalties. They feared that it might be very, very expensive. And while you can go a long time without changing your hot tub water, two years is too long. Read more about how often you should change your hot tub water here.

However, even if these customers exceeded their water ration, the penalty would be modest, from $5 for the largest hot tub we sell to $30 for the largest swim spa we sell.

In San Jose, they are charging a “penalty rate” per “unit” of water that is used in excess of your allotted ration. The ration is based on previous water use (around 14 units per month for an average household). A unit of water is 748 gallons and the penalty rate is $7.13. Regular rates in San Jose vary, but are less than that amount, depending on how much water you use in your household.

This means in a WORST CASE scenario, if filling your spa even puts you over your limit, it would cost less than $5 to fill a Hot Spring Grandee. With a capacity of 450 gallons of water, a Grandee is one of the largest hot tubs we sell.

The penalties have caused so much concern, that we had a customer recently ask if it would be cheaper to truck water in to fill her new swim spa. We can guarantee you it would not be. This customer was concerned about an Endless Pool R200, a compact swim spa, that’s 12 feet long and contains 1,335 gallons of water. What we want people to understand, is that filling both sides of an Endless Pool E2000, which is 20 feet long, under the penalty rate would cost about $30. The E2000 is the largest swim spa we sell. It uses up to 2,395 gallons of water depending on features selected.

Customers who already have a hot tub and need service that requires draining their hot tub can also rest assured that, even if there was an overage, it would be a very small charge.

Overall, the amount of water used to fill a spa or even a swim spa, is a tiny percentage of overall household water consumption.

In Summary

While it is wonderful to be aware of how much water you are using, hot tubs and swim spas are not big culprits of wasting water, due to the length of time they can reuse the same water as a result of thoughtful construction and water care systems.

Also, we have found that historically, people have used less water during drought conditions, even with a hot tub in their yard. So, take a shorter shower, and a longer hot tub soak! Bonus: You’ll be more relaxed, and hopefully, a bit less concerned about your water bill, too.

Why Give a Gift Card

1. Never Expire – Gift cards never expire so your recipient can use it whenever they like.
2. Use Them Anywhere We Are – Gift cards can be used online or in any of our showroom locations, to purchase items available on our online store. That includes hot tub water care, filters, cover cleaning supplies, accessories and so much more! Remember to enter your redemption code, so that your gift card applies. In the showroom, be sure to present your gift card to our sales team.
3. Cost Value – Pricing for hot tub water care items on the online store is already discounted, from showroom pricing. Give a gift card, and you’re giving your recipient access to additional savings, since online store items are discounted approximately 5 – 10% off showroom pricing. That discount is applied to encourage people to shop with us online and because online shopping for water care and chemicals is not only more simple and less time consuming for you. It’s also more efficient for us!
4. Save Time and Travel – Shopping online is an experience we at The Spa and Sauna Company value and we know our customers value it too! It’s so easy and can save you the trip and the time to get to the showroom.
5. Digital Ease – You can even cast your Spa and Sauna Co. Gift Card to your own or your recipient can cast it to their Apple Wallet, if they are using an iPhone. No need to worry about losing another plastic gift card that you have to store physically until you use it. Or having another plastic card to throw away later, either.
6. Be Thoughtful – Show someone you care. Over the years, we’ve seen people purchase hot tub replacement pillows or even a hot tub for their friends and family around the holidays. Each time we see it, it reminds us of just how special hot tub time, family time, hydrotherapy and wellness are. We can’t think of a more thoughtful gift!

What To Buy With A Spa and Sauna Co. Gift Card

1. Routine water care items
2. Replacement filters
3. Replacement pillows
4. Spa vacs
5. Aromatherapy products from Spazazz
6. Sauna accessories or scents
7. Pool table and game room accessories

We’re looking forward to helping you enjoy your holidays (or any days) with a gift card from The Spa and Sauna Company Online Store. Shop today!

Why Give a Gift Card

1. Never Expire – Gift cards never expire so your recipient can use it whenever they like.
2. Use Them Anywhere We Are – Gift cards can be used online or in any of our showroom locations, to purchase items available on our online store. That includes hot tub water care, filters, cover cleaning supplies, accessories and so much more! Remember to enter your redemption code, so that your gift card applies. In the showroom, be sure to present your gift card to our sales team.
3. Cost Value – Pricing for hot tub water care items on the online store is already discounted, from showroom pricing. Give a gift card, and you’re giving your recipient access to additional savings, since online store items are discounted approximately 5 – 10% off showroom pricing. That discount is applied to encourage people to shop with us online and because online shopping for water care and chemicals is not only more simple and less time consuming for you. It’s also more efficient for us!
4. Save Time and Travel – Shopping online is an experience we at The Spa and Sauna Company value and we know our customers value it too! It’s so easy and can save you the trip and the time to get to the showroom.
5. Digital Ease – You can even cast your Spa and Sauna Co. Gift Card to your own or your recipient can cast it to their Apple Wallet, if they are using an iPhone. No need to worry about losing another plastic gift card that you have to store physically until you use it. Or having another plastic card to throw away later, either.
6. Be Thoughtful – Show someone you care. Over the years, we’ve seen people purchase hot tub replacement pillows or even a hot tub for their friends and family around the holidays. Each time we see it, it reminds us of just how special hot tub time, family time, hydrotherapy and wellness are. We can’t think of a more thoughtful gift!

What To Buy With A Spa and Sauna Co. Gift Card

1. Routine water care items
2. Replacement filters
3. Replacement pillows
4. Spa vacs
5. Aromatherapy products from Spazazz
6. Sauna accessories or scents
7. Pool table and game room accessories

We’re looking forward to helping you enjoy your holidays (or any days) with a gift card from The Spa and Sauna Company Online Store. Shop today!

Our newest Spa and Sauna Company showroom located in Carson City is now open!

The Grand Opening for this premier location is October 30th to coincide with Nevada Day Weekend. Check out our Carson City Showroom page for more information and updates. You can also view our Specials page here for the latest details on all of our sales.

Delivery And Installation Technician

Job description